The Bureau will process all orders in AUD (Australian Dollars). While the contents of your basket will be displayed in your chosen currency, you will check out using AUD at the most current exchange rate.
Place your order by 12pm Australian Eastern Standard Time (AEST) Monday – Friday, 08.00am – 06.00pm and your order will be shipped the same day from our Melbourne warehouse. Orders placed after this time or over the weekend will be shipped next business day (excluding sale periods).
Orders are shipped using Australia Post. You will receive an email once Australia Post has collected your parcel (This will include your tracking number).
Please note that all international customs charges and taxes are payable by the receiver. The Bureau is not responsible for any charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.
Please ensure that the postal address provided at checkout is your correct address as The Bureau cannot take responsibility if you do not receive your item due to an incorrect or incomplete address being entered at check out.
Please note: Delivery time-frames provided an approximate measure. Unforeseen delays, strikes and custom processing times are out of our control.